April 15, 2008

Customer Care !!

In continuation with previous post , I saw contrast in services provided by E-Zone (the seller) and Eureka Forbes , Whirlpool (the actual products). I assume that it was fault of E-Zone that they didn't inform Eureka Forbes of the our buy , and hence delay from their side. But once aware of purchase they immediately sent a person to install the purifier. And this guy did a great job. They even followed it up by calling and inquiring about installation and satisfaction of service. At the other end I also got call from Whirlpool for proper installation and working of refrigerator. They called me up quite some time to ask for my convenient time so that they can come down and demonstrate. That is how you create good feeling for your customer.
E-Zone , take a clue from them.

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