We? Nah. In face we are the transition generation. As teenagers we stood in the queues to pay electricity bill, to get cash from the bank, to get reservation in the train, to buy ticket for movie and what not. By the way in those days not many houses used to have a telephone connection. At the turn of new century things changed drastically for us. As adults, with the advents of credit cards and internet, we hardly needed to stand in queues for things, especially things mentioned as above. Along with these there have been influx of quite a many private service providers for things affecting our daily lives. You just give a call to customer care and someone comes down to collect cheque for the payment. Businesses now have facility to remind consumer of their due payments or car servicing and things like that. So far so good. We are now used to fast and efficient services and rightly so. But looks like things need further improvement if I go by my experience today. With financial y
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